Refund policy

Auraynia Returns & Exchanges

At Auraynia, we want you to shop with confidence. We offer a simple and transparent return and exchange process to make your experience as smooth as possible.

General Return Policy

You can initiate a return request within 7 days of receiving your order.

  • Demifine & Gold Products: Eligible for a full product-value refund, subject to review and approval.
  • Sale Items: Items purchased at a discounted or strike-through price are subject to review and approval.
  • Clearance Sale Items: Clearance-sale purchases are final sale and cannot be returned or exchanged.

Please note: Returns and exchanges involve reverse-logistics, shipping and handling costs. An applicable return/exchange shipping fee may be charged or adjusted from the refundable amount, depending on the nature of the request. The applicable charges, if any, will be communicated during the return/exchange process.

Return Conditions

For a return to be processed, please ensure:

  • Items are unused and in their original condition.
  • Original packaging and tags must be intact.
  • An unboxing video is required for claims relating to missing items. The video must clearly show the package being opened from its sealed condition.
  • Items showing signs of use, alteration, mishandling, or damage occurring after delivery may not qualify for a return or refund.

All return requests are subject to review and approval by Auraynia.

Return Shipping & Handling

To maintain competitive product pricing, returns require additional reverse shipping and handling.

Therefore:

  • An applicable return shipping/handling fee may apply to approved returns.
  • Where applicable, this amount may be deducted from the approved refund amount.
  • For approved cases involving a damaged or incorrect item received, our team will review the case and determine the appropriate return shipping arrangement.
  • Shipping charges paid at the time of delivery are generally non-refundable, unless otherwise determined by Auraynia.

This allows us to maintain a fair return system while keeping our product prices competitive.

How to Initiate a Return

To request a return, please email us at auraynia@gmail.com with:

  • Your Auraynia Order ID (beginning with #XXXX)
  • Contact Number
  • List of items you wish to return
  • Reason for the return
  • At least two images of the item(s)
  • Preferred pickup address and date
  • Preferred refund method:
    • Original payment method for prepaid orders
    • UPI/bank account details for COD orders

Once your request has been reviewed and approved, our team will guide you through the pickup process.

Refunds

Once the returned items have been picked up, received and successfully verified, the applicable refund will be processed within 7–10 working days.

  • Prepaid Orders: Refund will be issued to the original payment method.
  • COD Orders: Refund will be issued to the UPI or bank account details provided by the customer.
  • Any applicable return shipping or handling charges will be adjusted from the refundable amount, where applicable.

The final refund amount will be determined based on the approved return and applicable deductions.

Exchange Policy

You can request an exchange within 10 days of delivery in the following cases:

  • Damaged Item: Exchange for the same item, subject to review and approval.
  • Wrong Item Received: Exchange for the correct item, subject to review and approval.

If the exact item is unavailable, our team may offer a suitable alternative or, where applicable, process a refund.

Exchange Shipping & Handling

Exchange requests may involve reverse shipping and replacement shipping/handling costs.

Where applicable, the relevant shipping/handling charge will be communicated once the exchange request has been reviewed and approved. The applicable amount may be collected separately or adjusted as applicable.

For approved cases involving a damaged or incorrect item, Auraynia will review the circumstances and determine the appropriate shipping arrangement.

How to Initiate an Exchange

To request an exchange, please email us at customercare@auraynia.com with:

  • Your Auraynia Order ID
  • Contact Number
  • List of items you wish to exchange
  • Reason for the exchange
  • At least two images of the item(s)
  • Preferred pickup address and date
  • Whether you want the same item or a different size/color

Additional Conditions for Sale Items

For items purchased during a sale or at a discounted price:

  • Only size exchange, where applicable, may be permitted, subject to availability and approval.
  • In cases where partial damage is reported and approved after review, a maximum of up to 50% of the product value may be refunded, depending on the extent of the issue.
  • Returns/refunds for sale items remain strictly subject to quality check and approval.
  • Clearance-sale items are final sale and are not eligible for return or exchange.

Important Note

Submitting a return or exchange request does not automatically guarantee approval. Each request is reviewed individually based on the product category, condition of the item, reason for the request and the applicable policy.

Any applicable reverse shipping, replacement shipping or handling charges will be communicated during the approval process.

Auraynia reserves the right to decline requests that do not meet the applicable return or exchange conditions.

Need Help?

For any questions regarding returns or exchanges, please contact us at:

Email: customercare@auraynia.com

We're here to help make your Auraynia experience as smooth as possible.