Return Policy

Auraynia Returns and Exchanges

At Auraynia, we want you to shop with complete confidence. That’s why we offer a straightforward, no-questions-asked return policy. Our goal is to make your experience as clear and transparent as possible.

General Return Policy

You can initiate a return request within 7 days of receiving your order.

• For Demifine and Gold Products, you are eligible for a full refund to your original payment method, subject to review and approval.
• Sale Items: Items sold at a discounted or strike-through price are subject to review and approval. However, items from clearance sales are final and cannot be returned.

Return Conditions

For a return to be processed smoothly, please ensure the following:

• The items must be unused with their original packaging and tags still attached.
• An unboxing video is required for any claims regarding missing items. The video must show the package being opened from its sealed state.

How to Initiate a Return

To start a return, please email us at auraynia@gmail.com with the following information:

• Your Auraynia Order ID (which begins with #PMXXXX)
• Your Contact Number
• A list of the items you wish to return.
• The reason for the return.
• At least two images of the item(s) you are returning.
• Your preferred pickup address and date.
• Your chosen refund method (original payment method, or UPI/bank account details for COD orders).

Refunds

Once your returned items are picked up and verified, refunds are processed within 7–10 working days.

• Prepaid Orders: The refund will be sent to your original payment method.
• COD Orders: The refund will be sent to the UPI or bank account you provide.

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Exchange Policy

You can request an exchange within 10 days of delivery if you encounter one of the following issues:

• Damaged Item: Exchange for the same item, subject to review and approval.
• Wrong Item Received: Exchange for the correct item, subject to review and approval.

If the exact item is unavailable, our team will help you find a close alternative or process a refund.

How to Initiate an Exchange

To start an exchange, please email us at auraynia@gmail.com with the following information:

• Your Auraynia Order ID (which begins with #XXXX)
• Your Contact Number
• A list of the items you wish to exchange.
• The reason for the exchange.
• At least two images of the item(s) you are exchanging.
• Your preferred pickup address and date.
• Whether you want to exchange for the same item or a different size/color.

Additional Conditions for Sale Items:

For items purchased during a sale or at a discounted price, only size exchange (if applicable) is permitted, subject to availability and approval.
In cases where partial damage is reported and approved after review, a maximum of up to 50% of the product value may be refunded, based on the extent of the issue.
Returns/refunds for sale items remain strictly subject to quality check and approval.

Need Help?

If you have any questions, please email us at auraynia@gmail.com anytime. We're here to help!